Mercari item arrived damaged.

I sold an expensive sticker cutting machine ($300 in store, sold for $180) and it arrived but the buyer claims it's broken. The power button is stuck. The outside box she says is not damaged so it didn't happen during shipping, as I wrapped each item with thick layers of protective bubblewrap, and the on/off button is kinda hidden too so no ...The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. ... Still on going… sold a turntable which arrived with a minor scratch, and chipped piece so I accepted the return. Got it back totally destroyed, pieces snapped off, mechanism trashed, plastic cover scratched and tone arm missing paint ...Posted by u/Sportscardscollector - 1 vote and 1 comment So, pretty much I ordered an gaming console from a seller on Mercari & they shipped via UPS. When the package arrived it was damaged badly and to make things worse seller didn’t put any padding or protection on console in a box 5x the size of the console.

I am outside of the 3 day review period. Do I have any recourse? So, I bought a set of 4 mugs and 4 plates. I was charged $35-ish just for shipping…That is just the way Mercari handles their damaged items, the buyer has to submit a Return claim. It should get sorted out, just make sure you stay on top of it, email Mercari Support with any info you have including pictures if you have them. You should both be refunded. They really should have a sep button for this…Question about Mercari Shipping Protection - Damaged Item. Hi! I have a lot of experience selling items on Mercari and eBay so I'm familiar with how to package things safely, but I just got a return request for an item that was damaged during transit. I bought a UPS shipping label via Mercari so it should be covered by their shipping protection ...

today the item finally arrived and the seller immediately messages me asking me to rate them literally a few minutes after it just delivered. i go get the package from my mailbox and open it up. the item had no protective packaging which is 100% definitely needed considering its size and delicacy. so of course, it has scuffs and paint chipping ...Mercari also provides support if items are lost or damaged during shipping. ... Mercari takes part in industry groups and government associations, and uses the knowledge gained regarding recent trends in prohibited items, such as counterfeit items and medical supplies, items with safety issues, and fraudulent transactions, to keep our policies ...

Reply. ZealousZen88 • 1 yr. ago. When an item that I sold on Mercari was damaged in transit, I received an email from Mercari letting me know that the buyer filed a claim for the damaged item and they were reviewing the buyer's inquiry. It also stated that because I shipped with a Mercari prepaid label, my order was eligible for coverage at ...Mercari's Help Center has all the answers you need about buying and selling on our mobile marketplace app. Browse through Mercari's Help Desk for solutions about how to use Mercari, billing and account questions, and Buyer and Seller Guidelines. ... Damaged in Transit. For items damaged in transit, support requests must be filed within 3 ...seller offering to replace damaged item. I purchased a turntable for around $300 and received it a couple days ago. The cover of the turntable was cracked and broke when I got it, so I instantly requested a return and it got approved. Although now I've got the seller saying they can buy and send me the replacement part for free.Once it is reviewed by Mercari (it may take a while, the system is really sloggy right now - expect 5 - 7 days minimum) you should be approved and if the seller chooses to get the item back, you will be provided with a shipping label to return the item. (Mercari pays for the return shipment.)Just over here adding to my collection of goofy 4 stars lol! Apparently you just can't win! Shipped something sealed in a bag in a box only because a previous buyer kindly pointed out that even tho their item was perfect, a box might be safer than padded mailer just in case.

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The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. ... Item arrived damaged, didn’t open the box until 5 days after it was delivered. What can I do? GENERAL This was my first purchase at Mercari, I was not aware that you have literally 3 days from when an item is delivered to start a return if ...

But if it's already shipped, the only way Mercari will allow a return is if it's faulty/damaged. Of course scammers will try and make it look damaged, and keep the item AND get refunded. But if you keep these screenshots, and send to Mercari, they will take that into account. This happened to be a quite an expensive item around $200 so when Mercari sent me an email saying the item was reported damaged it made me very anxious. Mercari didn't provide any further details and only said the item was damaged in transit and I messaged the buyer out of worry. So if your package has been scanned and lost by USPS, Mercari will release your funds and also refund the buyer. I don't think the transaction is eligible for a review afterwards so you shouldn't have to worry about a bad review! I (seller) have a similar issue of my package being lost in transit. It was stuck at "In-transit" since 7/5/20 ...I am just wondering what I should do. I am the seller, the item arrived to the buyer damaged and I am fine with accepting the return on it. Based in what I have read about the Shipment Protection policy I feel like Mercari will be of no help with any reimbursement for the damage in transit, however...it will also be nearly impossible for the buyer to return it item without it getting even MORE ...I'd reach out to the seller first to give them a chance to make things right because it's possible it was a genuine mistake and if they're a good seller they'll help you (if this was me since it was my fault i'd probably just cancel the order, refund you, take the cancel hit, and just let you keep the item so you wouldn't have to go through the hassle of returning it) but if they don't message ...I sold an eyeshadow palette, and it arrived to the buyer broken. What should I do? I believe the buyer, and don’t think she’s trying to scam me at… So, pretty much I ordered an gaming console from a seller on Mercari & they shipped via UPS. When the package arrived it was damaged badly and to make things worse seller didn’t put any padding or protection on console in a box 5x the size of the console.

r/Mercari • 3 mo. ago. by Mysterious_Rich6401. HELP! Buyer damaged item and wants refund. I recently sold a bundle of massage cushions to a buyer on Mercari. The buyer claims they received the item damaged and that it was damaged during shipment. The buyer sent a picture of the box and showed a knife mark going through the box and also one of ...However, if the item is significantly not as described or damaged, Mercari may provide a prepaid shipping label for the return. Interesting Fact #4: Refund Methods Refunds on Mercari are typically issued back to the original form of payment used for the purchase.The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. ... Item arrived broken, best course of action? BUYING I ordered a wooden jewelry box for around $20, it arrived broken but in a way that I can easily fix. It was bubble wrapped but probably not well enough to protect it.68K subscribers in the Mercari community. The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. 'In…Absolutely. Mercari was founded in 2013. eBay was founded in 1995. eBay has a massive buyer/seller community and a much larger audience than Mercari. eBay has just been around way longer. eBay also offers a physical phone number to call if you run into issues. My personal experience: I've been selling off and on eBay since 2010 and eBay is just ...Mercari will probably side with the buyer. They're extremely lazy (especially after being short staffed due to COVID), and just believe whatever the buyer tells them. I had a scammer try to tell me that the item arrived imperfect and damaged (it was a stuffed animal).

I am outside of the 3 day review period. Do I have any recourse? So, I bought a set of 4 mugs and 4 plates. I was charged $35-ish just for shipping…Like someone else said it's fine selling high value items just ship on your own and fully insure the item. Anytime I list something more than $200 I ship on my own, fully insure the item and get signature confirmation. I just use pirate ship for this. I think you answered your own question. $200 and Mercari sides with buyer on default.

1. Examine the item (thoroughly) As soon as you receive a dented box or open a package only to discover broken merchandise, get to work. Take pictures to …The item must match one of the specific return-eligible conditions, such as being significantly different from the listing or arriving damaged. Mercari's team will assess the return request based on the listing details and the evidence provided by the buyer, including photos and descriptions of the issue.The eBay CommunityAbsolutely. Mercari was founded in 2013. eBay was founded in 1995. eBay has a massive buyer/seller community and a much larger audience than Mercari. eBay has just been around way longer. eBay also offers a physical phone number to call if you run into issues. My personal experience: I've been selling off and on eBay since 2010 and eBay is just ...For items that are returned outside of our return window or are damaged, defective, or different from what was described, we will issue Mercari Credit in the amount of the item’s current value. What’s Mercari’s customer service phone number? We’re happy to help! Our customer support number is 1-888-325-2245 and we’re available Monday ...212. Mercari settled into 5th place in the 2021 Sellers Choice Awards, slipping one spot from the previous year. The mobile selling app showed improvement in Profitability, and gained praised for its Ease of Use, placing near the top in that area. In January 2021, EcommerceBytes readers rated the marketplaces on which they had …After you've confirmed the item you've received is as described in the listing, you can rate the order to release payment to the seller: Go to the Order Status page for the transaction Tap "I've received my item" and select your Rating Leave a comment so the seller knows how they did You have 72 hours from the carrier-confirmed delivery date to rate the order or request a return ...The refund was approved and I sent it back out as I should because I received the wrong item. The item was out for delivery earlier this morning and I get a message saying that the return was successful, then another saying 'no such number' I had used the shipping label that I was provided from Mercari itself. I paid over $400 for this item.

Considering your item was damaged, you’d file for a return and give all of the appropriate pictures and information, wait for it to be approved, then send it back and receive a refund. Ultimately it comes down to the item not being sufficiently packaged that caused it to arrive damaged. You only have two options: file for a return or rate the ...

I wish Mercari allowed partial refunds. I bought a bundle from someone, 4 items, 3/4 items arrived as described but one did not. It had stains on it. Ask the seller to return just that shirt for a refund and they agree, now I just learned Mercari doesn't do partial refunds. As a seller on Depop and eBay that allows partial refunds, that is ...

Is Mercari Seller Responsible For Damaged Package? How Long Does It Take To Get Refund From Mercari? Can I Return A Mercari Item Without A Receipt? Can You …USPS lost my buyers package for two weeks. I reached out twice before a case was opened, and two more times when the case was opened but nothing came of it. The buyer had been kind and patient and I felt awful. Then we were both notified that USPS had damaged my package in transit. We crossed our fingers that the item was still usable.Mercari does not accept videos for returns/disputes. I learned this when I received a damaged package a few weeks ago. I knew from the size of the box there was zero way it could have been sent and arrived safely. Item is 11+ inches tall shoved into a 9 inch box. So I video taped it. They wouldn't even look at the unboxing videos or anything ...We are honored to announce that Mercari was named by Fast Company as one of the top 10 most innovative Asia-Pacific companies of 2021. Check out the full list here: https://bit.ly/3eGfCqe #FCMostInnovative. All reactions: 107. 901 comments. 5 shares. Like.If the seller used a Mercari label, they can be compensated up to $200 for a lost or damaged package. Assuming the seller provided evidence, yes, they should've been paid out. ... but to the best of my knowledge—i bought the item, mercari told me that the seller dropped off the package within the 3 days, the tracking doesn't update, the ...I have ALWAYS been paid for items damaged during transit. That's what the shipping protection is for. Has happened 5 times since I've been selling and it always falls under shipping protection. i received such a package from a Mercari seller and I put in my submission when it arrived broken that it WAS packaged properly.I purchased a $500 handheld gaming system that was listed as “like new.” It just arrived today and I opened the box and the item was literally thrown into the ups box with nothing more than some brown paper, not covered and the box the device came in it’s self was slightly opened not taped shut.Refunds will be processed within 14 calendar days after your return has been delivered to the seller. The refund is processed to the original form of payment, it typically arrives 5-10 business days after the refund has been processed; however, in rare cases it can take up to 30 days from some financial institutions. If your order was canceled within 24 hours of purchase When a transaction is ...This happened to be a quite an expensive item around $200 so when Mercari sent me an email saying the item was reported damaged it made me very anxious. Mercari didn't provide any further details and only said the item was damaged in transit and I messaged the buyer out of worry.Once it is reviewed by Mercari (it may take a while, the system is really sloggy right now - expect 5 - 7 days minimum) you should be approved and if the seller chooses to get the item back, you will be provided with a shipping label to return the item. (Mercari pays for the return shipment.)

Come today, I received both a "damaged in transit" notification, along with a notification "for a return request for damage". The buyer sent in pictures of the same kind of figure, but every piece was basically broken in half. He did not send pics of the box, or nothing really to prove it is the exact figure I sent.Causes or threatens to damage Mercari’s reputation; Violates the terms of any bank, card or electronic funds transfer network; ... The list of Prohibited Items may be updated from time to time at Mercari’s discretion. Examples of items that fall under certain categories may also be expanded to provide better communication and context to our ...When the Seller receives an item back from the Buyer, the Seller has 24 hours from delivery to let Mercari know that the item is not in the same condition as initially shipped. Sellers can inform Mercari about the item's altered condition from the Order Status Page or Help Center and must provide all information and photos requested by MercariInstagram:https://instagram. gandrud jeep green bay wihouses for rent pinellas county craigslistace hardware shasta lake city californiajoann fabrics pittsfield ma Luckily the items are ok for the most part, but they are no longer New in Box. The buyer was a collector so it was important they were unopened. He knew I had nothing to do with the damage, and even noted that I had packaged it well. I told him the same thing you told your buyer. File a carrier damaged claim with Mercari. iga pacolet sceternal algebra class with four 1 Contact the retailer with evidence of damage. As soon as you see there's a problem, let the retailer know and confirm any conversations in writing – we recommend doing this by email. If you have a camera handy, take photos of the damage straight away so that you have a full record of the problem. Acting quickly will ensure you retain all ... butt karahi house menu A buyer returned an item of mine damaged. I want to make a claim (item returned in different condition and cannot resell) but I'm not sure if the buyer will be notified. The contact us section in the Mercari app says: "If you received your item back in a worse condition than at the time of the return approval and/or believe that your item was ... USPS lost my buyers package for two weeks. I reached out twice before a case was opened, and two more times when the case was opened but nothing came of it. The buyer had been kind and patient and I felt awful. Then we were both notified that USPS had damaged my package in transit. We crossed our fingers that the item was still usable. According to USPS either party can claim, but I'm hoping to see what happened to others for items that arrived damaged in this thread. For your reference: USPS File a Claim. ... The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. 'In honor of imnotlegolas for starting this subreddit.'